Our Fairness Policy

Fair to You & Fair to Us

As a small business we dislike having terms & conditions, but to protect ourselves from the minority of people who think its ok to instruct us & then change their mind after we have spent hours on their work we now have this policy.

1.      At the start of any instruction before we begin any work we will take your debit/credit card details and will      take an agreed deposit up to  50% of our fee before starting your work, your drafts will be sent to you within 24 hours of taking your deposit.

2.     The balance of our fee will be taken 10 days after we email the first drafts or sooner if you have approved and received the original documents.

3.     We prefer instructions emailed to us at rwastneots@fastmail.co.uk to ensure we have correct name spellings.

4.     It is YOUR responsibility to confirm drafts are as you wish or notify us ASAP of corrections or changes required.

All Wills and Lasting Powers of Attorney are delivered to you either 24-hour Royal Mail Tracked or personally hand delivered to your address by me. We don’t send draft LPAs as the documents are easier to read when in your hand, so we are extremely careful to get them 100% correct first time.